Get in Touch
Have questions about trading or need help with your strategy? We're here to assist you.
What to expect when you contact us
We focus on educational guidance, platform help, and process improvement rather than unrealistic profit promises.
Questions about brokers, funding, tools, or learning paths are easier to answer when you include your current experience level.
For the fastest support, send clear screenshots, error details, and the exact page or broker flow you are working through.
Local Payment Help
Assistance with ZWL to USD conversions and local payment methods.
Local Workshops
Regular trading workshops in Harare and Bulawayo.
Zim Trading Group
Join our Zimbabwe-specific WhatsApp trading community.
Local Market Analysis
Trading strategies optimized for Zimbabwe timezone and conditions.
Send Us a Message
Frequently Asked Questions
To start trading with Deriv, simply create an account, complete verification, make a deposit, and choose your preferred trading platform. We've created a step-by-step guide to help you get started.
Our team is available to assist during key trading hours:
For urgent support outside these hours, please contact Deriv's 24/7 support team.
Book a Trading Consultation
Schedule a one-on-one session with our expert traders to analyze your trading style and develop personalized strategies.
- Personal trading strategy review
- Market analysis for your preferred assets
- Risk management assessment
- 1-week email follow-up support
- In-depth trading strategy development
- Custom indicator setup assistance
- Advanced entry/exit techniques
- Personalized trading plan
- 30-day email support
- Complete trading strategy overhaul
- Live trading sessions with mentor
- Trading psychology coaching
- Weekly progress review
- Lifetime VIP Discord access
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